✅ Digital India

Clear Usage. Fair Responsibility. Honest Resolution.

🔍 Why This Page Exists

At Digital India, we believe many disputes can be avoided through clear understanding of product condition, usage responsibility, and limitations.

This page explains:

• How products are supplied
• What condition they are delivered in
• How responsibility is shared after delivery
• What is covered — and what is not

Our goal is fairness, not fault-finding.

📦 Product Condition at Dispatch

All products sold on Digital India are supplied as:

• New, unused, and factory-sealed (unless clearly stated otherwise)
• Packed according to supplier or manufacturer standards
• Dispatched after basic visual inspection (where applicable)

Products are not refurbished, altered, or modified unless explicitly mentioned on the product page.

🚚 Customer Responsibility at Delivery

Customers are responsible for:

• Inspecting the package at the time of delivery
• Reporting visible damage or incorrect items promptly
• Retaining original packaging, labels, and invoices

If damage or discrepancy is noticed, customers should contact us immediately before using the product.

⚙️ Proper Usage & Handling

Customers are expected to:

• Use products strictly as per manufacturer instructions
• Follow recommended operating conditions
• Avoid unauthorized modifications or repairs

Improper usage may result in:

• Warranty rejection
• Return or refund ineligibility

🔧 Installation & Setup Responsibility

Unless explicitly stated in writing:

• Installation is the customer’s responsibility
• Products must be installed by qualified personnel where required
• Electrical, network, or environmental setup is outside our scope

Digital India does not provide on-site installation services.

🛡 Warranty vs Usage Damage

Warranty coverage:

• Is governed by manufacturer or supplier terms
• Covers manufacturing defects only
• Does not cover misuse, liquid damage, power issues, or physical damage

Damage caused after delivery due to usage or environment is not considered a product defect.

🔄 Returns & Usage Condition

Returns are accepted only if:

• Product is unused and in original condition
• Packaging, accessories, and manuals are intact
• Return request is approved before shipment

Used, installed, or altered products are generally not eligible for return.

⚠️ Limitations & Fair Resolution

Digital India is not responsible for:

• Business losses due to misuse or downtime
• Damage caused by incorrect installation
• Incompatibility with third-party systems not disclosed before purchase

We aim to resolve issues fairly, based on facts and documentation.

🤝 Shared Responsibility Philosophy

We believe responsibility is shared:

• We ensure honest product listing and safe dispatch
• Customers ensure proper usage and handling

Clear responsibility protects both sides.

🔗 Related Pages (Internal Links)

For full clarity, please review:

• Delivery & Returns → /pages/delivery-returns
• After-Sales Support & Warranty → /pages/after-sales-support-warranty
• Service Scope & Limitations → /pages/service-scope-limitations
• How We Handle Disputes Fairly → /pages/how-we-handle-disputes
• Trust & Ethics Statement → /pages/trust-ethics

❓ FAQs – Product Condition & Usage

Q: Are all products brand new?
A: Yes. All products are supplied as new unless clearly stated otherwise.

Q: What should I do if I receive a damaged product?
A: Contact us immediately before using the product, with photos if possible.

Q: Can I return a product after installation or use?
A: Generally no. Used or installed products are not eligible for return.

Q: Is damage after delivery covered under warranty?
A: No. Warranty covers manufacturing defects only, not usage-related damage.

Q: Who is responsible for compatibility checks?
A: Customers are responsible, but we encourage contacting us before purchase for guidance.

🛡 Our Honest Commitment

This page is designed to:

• Prevent misunderstandings
• Encourage responsible usage
• Enable fair issue resolution

Clear expectations create better outcomes for everyone.

Last updated: 26 January 2026