Refund policy

✅ Digital India

At Digital India, we aim to provide clear, fair, and transparent policies so customers can purchase with confidence. This policy explains how returns, refunds, and related matters are handled.

Business Information

Brand Name: Digital India
Legal Entity: Sanjeev Enterprises
Business Type: Online-only e-commerce platform
Service Area: India (serviceable courier locations only)

📧 Email: sales@dgitalindia.in
📱 Call / WhatsApp: +91 92114 84344
🌐 Website: https://dgitalindia.in

Delivery Scope

Digital India supplies and ships products within India only, and only to locations where courier services are available. Orders placed for non-serviceable areas may be delayed or cancelled after confirmation.

Return Eligibility

We accept returns within 7 days from the date of delivery, subject to the conditions below.

To be eligible for a return:

  • The item must be unused, undamaged, and in original packaging
  • All accessories, manuals, and invoices must be included
  • Proof of purchase is required

Return requests must be approved before sending any product back.

⚠️ Items sent without prior approval will not be accepted.

How to Request a Return

To initiate a return, please contact us first:

📧 Email: sales@dgitalindia.in
📱 Call / WhatsApp: +91 92114 84344

Once your request is reviewed and approved, we will provide return instructions. Return shipping instructions and arrangements are shared after return approval.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

  • a damaged product
  • a defective item
  • an incorrect product

Contact us immediately after delivery so we can evaluate and resolve the issue appropriately.

Non-Returnable Items

Due to the nature of certain products, the following are not eligible for return:

  • Consumables (e.g., thermal paper, ribbons, labels, toner, cartridges)
  • Print heads or installed components
  • Cables, adapters, and small accessories once used
  • Customized or special-order products
  • Clearance or sale items
  • Gift cards

If you are unsure whether a product is returnable, please contact us before placing an order.

Exchanges

We do not offer direct exchanges.

If eligible, customers may:

  1. Request a return for the original item
  2. Place a new order after return approval

Refunds

  • Approved refunds are processed via the same payment method used at checkout
  • Refund processing begins after the returned item is received and inspected
  • Refund timelines depend on banks or payment providers

Please allow up to 15 business days for refunds to reflect after approval.

If the refund is delayed beyond this period, contact us for assistance.

Payment Method

Currently, Cash on Delivery (COD) is not preferred.
Orders are confirmed and processed after advance payment via UPI or bank transfer.

Geographic Limitation

This policy applies only to customers within India and only to locations serviced by courier partners.
International orders are not accepted.

Policy Transparency

This policy is designed to:

  • Protect customers
  • Prevent misunderstandings
  • Comply with Indian consumer expectations
  • Align with Shopify and Google merchant standards

We encourage customers to contact us before ordering if any clarification is needed.

Last updated: 25 January 2026