✅ Digital India

Clear Responsibilities. Honest Boundaries. Fair Expectations.

🔧 Why This Page Exists

At Digital India, we believe trust comes from clear expectations, not assumptions.

This page explains what services we provide, what we do not provide, and where responsibilities begin and end — so customers can make informed decisions without confusion.

Our aim is to support customers fairly and honestly, while avoiding misunderstandings.

🛠 Services We Provide

Digital India provides the following services as part of its online business operations:

• Sale of POS systems, barcode scanners, label printers, and IT-related hardware
• Order confirmation and processing
• Delivery coordination through third-party courier partners
• Basic product information and compatibility guidance
• Warranty assistance as per manufacturer or supplier terms
• After-sales coordination for genuine support requests

All services are provided remotely through email, phone, WhatsApp, or written communication.

🚫 Services We Do NOT Provide

To avoid misunderstanding, Digital India does not provide:

• On-site installation or physical service visits
• Electrical wiring, networking, or infrastructure setup
• Software development or custom application support
• Third-party software configuration beyond basic guidance
• Training services unless explicitly agreed in writing
• Lifetime support or unlimited technical assistance

Any service not explicitly listed as included is outside our scope.

🧾 Product Usage & Compatibility Responsibility

Customers are responsible for:

• Ensuring product compatibility with their existing systems
• Verifying technical requirements before purchase
• Using products as per manufacturer guidelines

We encourage customers to contact us before ordering if they are unsure about compatibility.

🛡 Warranty vs Service Clarification

• Warranty coverage is governed by manufacturer or supplier policy
• Service assistance does not override warranty terms
• Damage due to misuse, incorrect installation, or environment is not covered

Digital India facilitates communication — we do not alter warranty conditions.

⏳ Response & Support Timelines

• Support requests are handled during business hours
• Some cases require coordination with suppliers or service centers
• Resolution time depends on issue complexity and external dependencies

We avoid unrealistic service promises.

⚠️ Limitation of Liability

Digital India is not responsible for:

• Business losses due to downtime or indirect damages
• Third-party software failures or incompatibility
• Courier delays beyond our control
• Misuse or unauthorized modification of products

Our liability is limited to the product value as per applicable policy and law.

🤝 Customer Cooperation Matters

To help us assist effectively, customers are requested to:

• Share accurate information
• Communicate issues clearly and honestly
• Follow documented procedures
• Respect support channels and timelines

Mutual respect leads to faster resolution.

🔗 Related Pages (Internal Links)

For complete clarity, please review:

• After-Sales Support & Warranty → /pages/after-sales-support-warranty
• Delivery & Returns → /pages/delivery-returns
• Order Verification Policy → /pages/order-verification
• How We Handle Disputes Fairly → /pages/how-we-handle-disputes
• Trust & Ethics Statement → /pages/trust-ethics

❓ FAQs – Service Scope & Limitations

Q: Do you provide on-site installation or technician visits?
A: No. Digital India operates as an online-only platform and does not offer on-site services.

Q: Can you configure software or networks for my system?
A: No. We provide basic guidance only. Advanced configuration is outside our service scope.

Q: Will you support third-party software issues?
A: No. Software support is limited to general compatibility guidance only.

Q: Who is responsible for product misuse or incorrect installation?
A: The customer is responsible for usage and installation as per manufacturer guidelines.

Q: Can service scope change later?
A: Any additional services must be agreed in writing before order confirmation.

🛡 Our Honest Commitment

This page exists to protect both customers and our business.

Clear boundaries allow us to:

• Serve customers better
• Resolve issues fairly
• Avoid false expectations

Transparency is part of ethical business.

Last updated: 26 January 2026